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Purchased a coin pack, was charged, but nothing arrived.

PostPosted: Mon Jan 04, 2016 5:45 am
by leelordjh11
Hi admin,

I purchased a coin pack for $29.99 last December 31, 2015, was charged, but there is no coin added to my account.

My ID no. is 21068642.

I am hoping to hearing from you soon.

Thank you.

Re: Purchased a coin pack, was charged, but nothing arrived.

PostPosted: Wed Jan 06, 2016 4:59 pm
by Evershaw
leelordjh11 wrote:Hi admin,

I purchased a coin pack for $29.99 last December 31, 2015, was charged, but there is no coin added to my account.

My ID no. is 21068642.

I am hoping to hearing from you soon.

Thank you.


Hello leelordjh11,

I have reported your problem and will let you know the result once I received that.

Many thanks.

Re: Purchased a coin pack, was charged, but nothing arrived.

PostPosted: Thu Jan 07, 2016 1:56 am
by leelordjh11
Thanks so much.

Have a great day.

Re: Purchased a coin pack, was charged, but nothing arrived.

PostPosted: Thu Jan 07, 2016 5:04 pm
by Evershaw
leelordjh11 wrote:Thanks so much.

Have a great day.


Hello leelordjh11,

Your purchased coins had been put into your account. Plz check it.

Many thanks.

Re: Purchased a coin pack, was charged, but nothing arrived.

PostPosted: Fri Jan 08, 2016 5:09 am
by leelordjh11
So many thanks too!

But I have another concern. I was wondering why I didn't receive the Black-Dragon Blade rewars for buying the coin set?

Thanks a lot.

Re: Purchased a coin pack, was charged, but nothing arrived.

PostPosted: Fri Jan 08, 2016 4:03 pm
by Evershaw
leelordjh11 wrote:So many thanks too!

But I have another concern. I was wondering why I didn't receive the Black-Dragon Blade rewars for buying the coin set?

Thanks a lot.


Hello leelordjh11,

I just received the feedback that plz update your game to the latest version and the gift will be sent to you automatically.

Many thanks.

Re: Purchased a coin pack, was charged, but nothing arrived.

PostPosted: Sat Jan 09, 2016 10:12 am
by leelordjh11
Hello.

I have already updated my game to the latest version but there was no Black-Dragon Blade reward sent to me. Please check it. I am so excited to play.


Thank you very much.

Re: Purchased a coin pack, was charged, but nothing arrived.

PostPosted: Sun Jan 10, 2016 5:10 pm
by Evershaw
leelordjh11 wrote:Hello.

I have already updated my game to the latest version but there was no Black-Dragon Blade reward sent to me. Please check it. I am so excited to play.


Thank you very much.


Hello leelordjh11,

Thanks for your feedback. I have reported your problem and will let you know the result once I get the reply.

Many thanks.

Re: Purchased a coin pack, was charged, but nothing arrived.

PostPosted: Mon Jan 11, 2016 4:26 am
by Duckula
leelordjh11 wrote:Hello.

I have already updated my game to the latest version but there was no Black-Dragon Blade reward sent to me. Please check it. I am so excited to play.


Thank you very much.


Currently the maximum number of each gift to be received by one account is TWO. One is for your first top-up with the corresponding pack, and the other is for you to get after you have already reached VIP level6 and then purchase the corresponding pack again.

Re: Purchased a coin pack, was charged, but nothing arrived.

PostPosted: Fri Jan 29, 2016 10:04 pm
by Machaotheman
Hi admin I have the same problem, I purchased about 4 coin packs that I have not received but I have been charged for them

My id # 21202239

Re: Purchased a coin pack, was charged, but nothing arrived.

PostPosted: Tue Feb 02, 2016 8:20 am
by Evershaw
Machaotheman wrote:Hi admin I have the same problem, I purchased about 4 coin packs that I have not received but I have been charged for them

My id # 21202239


Hello Machaotheman,

Plz give more details of your problem such as the date and the price you bought.

Many thanks.