Purchased a coin pack, was charged, but nothing arrived.

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Purchased a coin pack, was charged, but nothing arrived.

Postby leelordjh11 » Mon Jan 04, 2016 5:45 am

Hi admin,

I purchased a coin pack for $29.99 last December 31, 2015, was charged, but there is no coin added to my account.

My ID no. is 21068642.

I am hoping to hearing from you soon.

Thank you.
leelordjh11
 
Posts: 16
Joined: Fri Nov 06, 2015 1:09 am

Re: Purchased a coin pack, was charged, but nothing arrived.

Postby Evershaw » Wed Jan 06, 2016 4:59 pm

leelordjh11 wrote:Hi admin,

I purchased a coin pack for $29.99 last December 31, 2015, was charged, but there is no coin added to my account.

My ID no. is 21068642.

I am hoping to hearing from you soon.

Thank you.


Hello leelordjh11,

I have reported your problem and will let you know the result once I received that.

Many thanks.
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Purchased a coin pack, was charged, but nothing arrived.

Postby leelordjh11 » Thu Jan 07, 2016 1:56 am

Thanks so much.

Have a great day.
leelordjh11
 
Posts: 16
Joined: Fri Nov 06, 2015 1:09 am

Re: Purchased a coin pack, was charged, but nothing arrived.

Postby Evershaw » Thu Jan 07, 2016 5:04 pm

leelordjh11 wrote:Thanks so much.

Have a great day.


Hello leelordjh11,

Your purchased coins had been put into your account. Plz check it.

Many thanks.
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Purchased a coin pack, was charged, but nothing arrived.

Postby leelordjh11 » Fri Jan 08, 2016 5:09 am

So many thanks too!

But I have another concern. I was wondering why I didn't receive the Black-Dragon Blade rewars for buying the coin set?

Thanks a lot.
leelordjh11
 
Posts: 16
Joined: Fri Nov 06, 2015 1:09 am

Re: Purchased a coin pack, was charged, but nothing arrived.

Postby Evershaw » Fri Jan 08, 2016 4:03 pm

leelordjh11 wrote:So many thanks too!

But I have another concern. I was wondering why I didn't receive the Black-Dragon Blade rewars for buying the coin set?

Thanks a lot.


Hello leelordjh11,

I just received the feedback that plz update your game to the latest version and the gift will be sent to you automatically.

Many thanks.
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Purchased a coin pack, was charged, but nothing arrived.

Postby leelordjh11 » Sat Jan 09, 2016 10:12 am

Hello.

I have already updated my game to the latest version but there was no Black-Dragon Blade reward sent to me. Please check it. I am so excited to play.


Thank you very much.
leelordjh11
 
Posts: 16
Joined: Fri Nov 06, 2015 1:09 am

Re: Purchased a coin pack, was charged, but nothing arrived.

Postby Evershaw » Sun Jan 10, 2016 5:10 pm

leelordjh11 wrote:Hello.

I have already updated my game to the latest version but there was no Black-Dragon Blade reward sent to me. Please check it. I am so excited to play.


Thank you very much.


Hello leelordjh11,

Thanks for your feedback. I have reported your problem and will let you know the result once I get the reply.

Many thanks.
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Purchased a coin pack, was charged, but nothing arrived.

Postby Duckula » Mon Jan 11, 2016 4:26 am

leelordjh11 wrote:Hello.

I have already updated my game to the latest version but there was no Black-Dragon Blade reward sent to me. Please check it. I am so excited to play.


Thank you very much.


Currently the maximum number of each gift to be received by one account is TWO. One is for your first top-up with the corresponding pack, and the other is for you to get after you have already reached VIP level6 and then purchase the corresponding pack again.
Duckula
 
Posts: 9
Joined: Tue Oct 14, 2014 7:53 am

Re: Purchased a coin pack, was charged, but nothing arrived.

Postby Machaotheman » Fri Jan 29, 2016 10:04 pm

Hi admin I have the same problem, I purchased about 4 coin packs that I have not received but I have been charged for them

My id # 21202239
Machaotheman
 
Posts: 1
Joined: Fri Jan 29, 2016 9:59 pm

Re: Purchased a coin pack, was charged, but nothing arrived.

Postby Evershaw » Tue Feb 02, 2016 8:20 am

Machaotheman wrote:Hi admin I have the same problem, I purchased about 4 coin packs that I have not received but I have been charged for them

My id # 21202239


Hello Machaotheman,

Plz give more details of your problem such as the date and the price you bought.

Many thanks.
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am


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