Purchased a coin pack, was charged, but nothing arrived.

[leelordjh11]

Hi admin,

I purchased a coin pack for $29.99 last December 31, 2015, was charged, but there is no coin added to my account.

My ID no. is 21068642.

I am hoping to hearing from you soon.

Thank you.

[Evershaw]

Hi admin,

I purchased a coin pack for $29.99 last December 31, 2015, was charged, but there is no coin added to my account.

My ID no. is 21068642.

I am hoping to hearing from you soon.

Thank you.

Hello leelordjh11,

I have reported your problem and will let you know the result once I received that.

Many thanks.

[leelordjh11]

Thanks so much.

Have a great day.

[Evershaw]

Thanks so much.

Have a great day.

Hello leelordjh11,

Your purchased coins had been put into your account. Plz check it.

Many thanks.

[leelordjh11]

So many thanks too!

But I have another concern. I was wondering why I didn't receive the Black-Dragon Blade rewars for buying the coin set?

Thanks a lot.

[Evershaw]

So many thanks too!

But I have another concern. I was wondering why I didn't receive the Black-Dragon Blade rewars for buying the coin set?

Thanks a lot.

Hello leelordjh11,

I just received the feedback that plz update your game to the latest version and the gift will be sent to you automatically.

Many thanks.

[leelordjh11]

Hello.

I have already updated my game to the latest version but there was no Black-Dragon Blade reward sent to me. Please check it. I am so excited to play.


Thank you very much.

[Evershaw]

Hello.

I have already updated my game to the latest version but there was no Black-Dragon Blade reward sent to me. Please check it. I am so excited to play.


Thank you very much.

Hello leelordjh11,

Thanks for your feedback. I have reported your problem and will let you know the result once I get the reply.

Many thanks.

[Duckula]

Hello.

I have already updated my game to the latest version but there was no Black-Dragon Blade reward sent to me. Please check it. I am so excited to play.


Thank you very much.

Currently the maximum number of each gift to be received by one account is TWO. One is for your first top-up with the corresponding pack, and the other is for you to get after you have already reached VIP level6 and then purchase the corresponding pack again.

[Machaotheman]

Hi admin I have the same problem, I purchased about 4 coin packs that I have not received but I have been charged for them

My id # 21202239

[Evershaw]

Hi admin I have the same problem, I purchased about 4 coin packs that I have not received but I have been charged for them

My id # 21202239

Hello Machaotheman,

Plz give more details of your problem such as the date and the price you bought.

Many thanks.