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Cannot click campaign

PostPosted: Sun Dec 27, 2015 12:01 am
by Kyphexler
I am not able to continue campaigns I started over six months ago. Button lights as if clicked, but nothing happens. Please help

Re: Cannot click campaign

PostPosted: Mon Dec 28, 2015 4:28 pm
by Evershaw
Kyphexler wrote:I am not able to continue campaigns I started over six months ago. Button lights as if clicked, but nothing happens. Please help


Hello Kyphexler,

Please post your game ID here, and it is better if you can upload the screenshots of your problem.

Many thanks.

Re: Cannot click campaign

PostPosted: Tue Dec 29, 2015 3:16 am
by Ryan
you can't continue a campaign you started 6 months ago, you have to restart from the beginning since our game have been updated many times during 6 months.

Re: Cannot click campaign

PostPosted: Thu Dec 31, 2015 7:32 am
by Kyphexler
Id is 92663100.

Re: Cannot click campaign

PostPosted: Sat Jan 02, 2016 4:12 am
by Evershaw
Kyphexler wrote:Id is 92663100.


Hello Kyphexler,

Plz see the answer above from Ryan.

Many thanks!

Re: Cannot click campaign

PostPosted: Sat Jan 02, 2016 6:47 am
by thedark
Hi,
Im 32240826 , please check my id after complete campaign 'raid of wuchao' i cant received heroes token of Xu Chu, please fix it, many thanks
I have report this via mail of william, maybe he busy in something ...

Re: Cannot click campaign

PostPosted: Mon Jan 04, 2016 1:08 am
by Evershaw
thedark wrote:Hi,
Im 32240826 , please check my id after complete campaign 'raid of wuchao' i cant received heroes token of Xu Chu, please fix it, many thanks
I have report this via mail of william, maybe he busy in something ...


Hello thedark,

I have reported your problem and will let you know once I received the result.

Many thanks.

Re: Cannot click campaign

PostPosted: Wed Jan 06, 2016 5:05 pm
by Evershaw
thedark wrote:Hi,
Im 32240826 , please check my id after complete campaign 'raid of wuchao' i cant received heroes token of Xu Chu, please fix it, many thanks
I have report this via mail of william, maybe he busy in something ...


Hello thedark,

According to the feedback I just received, there was no your record of buying chapter II, so would you provide more details of your problem?

Many thanks.

Re: Cannot click campaign

PostPosted: Thu Jan 07, 2016 5:09 pm
by Evershaw
thedark wrote:Hi,
Im 32240826 , please check my id after complete campaign 'raid of wuchao' i cant received heroes token of Xu Chu, please fix it, many thanks
I have report this via mail of william, maybe he busy in something ...


Hello thedark,

Staff from the company want to know more details in order to solve your problem. Would you plz let me know when you bought the chapter 2?

Many thanks.

Re: Cannot click campaign

PostPosted: Mon Jan 18, 2016 8:06 am
by thedark
I have sent mail and wait for long but they did not respond

Re: Cannot click campaign

PostPosted: Mon Jan 18, 2016 4:57 pm
by Evershaw
thedark wrote:I have sent mail and wait for long but they did not respond


Hello thedark,

Would you plz post the time you bought the chapter II here? Then I can report it to the company according to the staff's request.

Many thanks.

Re: Cannot click campaign

PostPosted: Tue Jan 19, 2016 11:34 am
by thedark
I cant remember exactly how about month, because im stuck at meeting at gucheng until recently get through it, just know when i have open chapter 2 it still free

Re: Cannot click campaign

PostPosted: Wed Jan 20, 2016 4:39 pm
by Evershaw
thedark wrote:I cant remember exactly how about month, because im stuck at meeting at gucheng until recently get through it, just know when i have open chapter 2 it still free


Hello thedark,

I have reported your situation and hope it could be solved soon.

Many thanks.

Re: Cannot click campaign

PostPosted: Fri Jan 29, 2016 4:19 am
by thedark
Evershaw wrote:
thedark wrote:I cant remember exactly how about month, because im stuck at meeting at gucheng until recently get through it, just know when i have open chapter 2 it still free


Hello thedark,

I have reported your situation and hope it could be solved soon.

Many thanks.

Hi, so could i get my hero xuchu ?

Re: Cannot click campaign

PostPosted: Fri Jan 29, 2016 5:00 pm
by Evershaw
thedark wrote:
Evershaw wrote:
thedark wrote:I cant remember exactly how about month, because im stuck at meeting at gucheng until recently get through it, just know when i have open chapter 2 it still free


Hello thedark,

I have reported your situation and hope it could be solved soon.

Many thanks.

Hi, so could i get my hero xuchu ?


Hello thedark,

I just received the feedback. According to that you will be compensated 300 coins immediately, and the problem will still be examined later, since recently the engineers are on their vacation of the Chinese new year. They said that the company may compensate you a Xuchu if they confirmed that your problem was caused by game bugs.

Many thanks.

Re: Cannot click campaign

PostPosted: Fri Jan 29, 2016 11:17 pm
by thedark
Thank you

Re: Cannot click campaign

PostPosted: Thu Feb 18, 2016 2:03 am
by Evershaw
thedark wrote:Thank you


Hello thedark,

Would you plz try a second time of the campaign to get Xuchu? According to the feedback, now the problem is fixed and you can get Xuchu normally.

Many thanks.

Cannot click campaign

PostPosted: Sat Jun 25, 2016 10:53 am
by Breksingbwi
Hello I need help
I press instert to pull up the menu but I cannot turn on or scroll Please help

Re: Cannot click campaign

PostPosted: Mon Jun 27, 2016 2:36 am
by soldier
Breksingbwi wrote:Hello I need help
I press instert to pull up the menu but I cannot turn on or scroll Please help


Hi Breksingbwi, can you upload the screenshot of your problem?

Cannot click campaign

PostPosted: Fri Jul 08, 2016 7:28 pm
by lovigyoy
I see where the Music level is set in Audio Settings, and i set it to 1 but that is still very loud, so i set it to 0. But i cannot set the ambient noise levels at all, and they are very loud, louder than the sound effects it seems, is there an error in the sound level code maybe?

Cannot click campaign

PostPosted: Fri Feb 03, 2017 6:27 am
by robberto
Hi,

Im new to the site and have just been reading the threads. Im just wondering how all the people on here who cannot smell the odour on themselves, found out the have this if they cannot smell it?

Ellie

Introduce yourself

PostPosted: Wed May 24, 2017 10:57 pm
by EdgarBougH
hellow all