Please guide for me

Discuss Clash of Warlords here

Please guide for me

Postby Fancy1976 » Fri Dec 25, 2015 1:43 pm

Dear admin!!
Why can I not buy package 29,99us, 14,99 package is purchased. If i buy 2times package 14,99, it lost 200 coins. my id 47125769
Fancy1976
 
Posts: 12
Joined: Thu Dec 10, 2015 1:19 pm

Re: Please guide for me

Postby Evershaw » Fri Dec 25, 2015 11:27 pm

Fancy1976 wrote:Dear admin!!
Why can I not buy package 29,99us, 14,99 package is purchased. If i buy 2times package 14,99, it lost 200 coins. my id 47125769


Hello Fancy1976,

It is so strange that you have such a problem. I have reported your problem and hope it could be solved soon.

Many thanks!
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Please guide for me

Postby Evershaw » Tue Dec 29, 2015 4:19 am

Fancy1976 wrote:Dear admin!!
Why can I not buy package 29,99us, 14,99 package is purchased. If i buy 2times package 14,99, it lost 200 coins. my id 47125769


Hello Fancy1976,

According to the feedback I just received, there were 2 records of your successful purchase and the corresponding coins had already been put into your account.

However, would you plz provide more details about the loss of coins since the staff are not able to detect such problems, because their system cannot record such changes of coins.

Many thanks.
Attachments
QQ图片20151229120850.jpg
QQ图片20151229120850.jpg (16.13 KiB) Viewed 10978 times
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Please guide for me

Postby Fancy1976 » Tue Dec 29, 2015 5:48 pm

I thank the admin , i do not take coins, i want to know why? I do not buy the package 29,99us, because , if I buy two package 14,99us (800coins x2 = 1.600coins). package 29,99us shall be (1.800coins).
Fancy1976
 
Posts: 12
Joined: Thu Dec 10, 2015 1:19 pm

Re: Please guide for me

Postby Evershaw » Wed Dec 30, 2015 3:05 pm

Fancy1976 wrote:I thank the admin , i do not take coins, i want to know why? I do not buy the package 29,99us, because , if I buy two package 14,99us (800coins x2 = 1.600coins). package 29,99us shall be (1.800coins).


Hello Fancy1976,

I am sorry that I don't know clearly about what you mean. Is the amount of your game coins correct? If not, plz provide more details here.

Many thanks.
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 4 guests