Purchase error

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Purchase error

Postby Fancy1976 » Sat Dec 12, 2015 6:04 am

Please!! check id 4712569.
I bought the package 29,9usd , about 2 days ago, but did not get coin, and now i do not buy anymore.
Fancy1976
 
Posts: 12
Joined: Thu Dec 10, 2015 1:19 pm

Re: Purchase error

Postby Evershaw » Sat Dec 12, 2015 2:00 pm

Fancy1976 wrote:Please!! check id 4712569.
I bought the package 29,9usd , about 2 days ago, but did not get coin, and now i do not buy anymore.


Hello Fancy1976,

Please check whether your game ID is correct because the game only has 8 digits ID.

In addition, you can try to shut down the game and restart to check whether you can receive the coins.

Many thanks.
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Purchase error

Postby Fancy1976 » Sun Dec 13, 2015 4:59 am

sorry, my id 47125769. please check,
now, while I continue to buy 29,99us package. Notification system
(this position will be restored free).
my id has purchased 7130 coins (vip5). I want to buy package 29,99us to receive details vip6
Fancy1976
 
Posts: 12
Joined: Thu Dec 10, 2015 1:19 pm

Re: Purchase error

Postby Evershaw » Mon Dec 14, 2015 2:27 pm

Fancy1976 wrote:sorry, my id 47125769. please check,
now, while I continue to buy 29,99us package. Notification system
(this position will be restored free).
my id has purchased 7130 coins (vip5). I want to buy package 29,99us to receive details vip6


Hello Fancy1976,

I have reported your problem, and will let you know the result as long as I receive the feedback.

Many thanks.
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Purchase error

Postby Fancy1976 » Mon Dec 14, 2015 5:32 pm

Thanks admin...
Fancy1976
 
Posts: 12
Joined: Thu Dec 10, 2015 1:19 pm

Re: Purchase error

Postby Evershaw » Tue Dec 15, 2015 4:20 pm

Fancy1976 wrote:Thanks admin...


Hello Fancy1976,

According to the feedback I received, the last time when you purchased was December the 7th, and you have received the coins.

Many thanks.
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Purchase error

Postby Fancy1976 » Tue Dec 15, 2015 5:47 pm

hi. admin
purchase of december 7th (id order MH4XJXGH8L, document number 149113523222) I have received, but purchase of december 9th (id order MH4XLVBSJZ, document number 157113976347) I have not received, my problem is, Now , i do not buy anymore 29,99us package, please fix it for me....thanks
Fancy1976
 
Posts: 12
Joined: Thu Dec 10, 2015 1:19 pm

Re: Purchase error

Postby Evershaw » Thu Dec 17, 2015 12:50 am

Fancy1976 wrote:hi. admin
purchase of december 7th (id order MH4XJXGH8L, document number 149113523222) I have received, but purchase of december 9th (id order MH4XLVBSJZ, document number 157113976347) I have not received, my problem is, Now , i do not buy anymore 29,99us package, please fix it for me....thanks


Hello Fancy1976,

I have reported your problem again, plz wait for the feedback.

Many thanks!
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Purchase error

Postby Ryan » Thu Dec 17, 2015 6:58 am

Fancy1976 wrote:hi. admin
purchase of december 7th (id order MH4XJXGH8L, document number 149113523222) I have received, but purchase of december 9th (id order MH4XLVBSJZ, document number 157113976347) I have not received, my problem is, Now , i do not buy anymore 29,99us package, please fix it for me....thanks


the cause to this problem is still unknown, but we will compensate your coins and vip levels right away!
Ryan
 
Posts: 103
Joined: Mon Aug 25, 2014 1:21 am

Re: Purchase error

Postby Evershaw » Fri Dec 18, 2015 2:10 am

Fancy1976 wrote:hi. admin
purchase of december 7th (id order MH4XJXGH8L, document number 149113523222) I have received, but purchase of december 9th (id order MH4XLVBSJZ, document number 157113976347) I have not received, my problem is, Now , i do not buy anymore 29,99us package, please fix it for me....thanks


Hello Fancy1976,

According to the feedback I just received, the coins which you had bought had been properly put into your game account on December the 17th (GMT+8), plz relogin to check it.

As to the problem that you cannot but the pack, it is still remaining to be solved.

Many thanks.
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Purchase error

Postby Fancy1976 » Fri Dec 18, 2015 4:33 am

I thanks you for help..
Fancy1976
 
Posts: 12
Joined: Thu Dec 10, 2015 1:19 pm


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