Cannot open chests - new error!

Discuss Clash of Warlords here

Cannot open chests - new error!

Postby Tba » Thu Jun 11, 2015 10:39 am

Recently, i have been hunting for the heaven sword. However, the caocao's gold chests have stopped to work since earlier yesterday. I still got 3 in inventory but cannot open them. Weirdly, other chests such as those bought from shop still work well. Pls have a check, thks.
Last edited by Tba on Thu Jun 11, 2015 11:35 pm, edited 1 time in total.
Tba
 
Posts: 12
Joined: Sun Mar 15, 2015 4:14 am

Re: Caocao's treasure chests - new bug?

Postby Tba » Thu Jun 11, 2015 11:31 pm

Latest update: not only chests dropped from that map, maybe all chests which are not bought from the shop online are now not working. I just got 1 from Fighting Zhangxiu hero mode but it does not open/draw.
Tba
 
Posts: 12
Joined: Sun Mar 15, 2015 4:14 am

Re: Cannot open chests - new error!

Postby Ryan » Fri Jun 12, 2015 2:49 am

your problem have been fixed!
Ryan
 
Posts: 112
Joined: Mon Aug 25, 2014 1:21 am

Re: Cannot open chests - new error!

Postby Cyp » Mon Jul 06, 2015 6:16 am

Hello,

i've the same problem with 5 chest in my inventory : unable to open them "cannot use the chest! S:0 - N:7"

could you please help me ?

ID : 57109031
version of game : v011.061203
Cyp
 
Posts: 7
Joined: Wed Jun 10, 2015 10:25 pm

Re: Cannot open chests - new error!

Postby Evershaw » Mon Jul 06, 2015 8:39 am

Cyp wrote:Hello,

i've the same problem with 5 chest in my inventory : unable to open them "cannot use the chest! S:0 - N:7"

could you please help me ?

ID : 57109031
version of game : v011.061203


Hello Cyp,

Don't worry~ I have reported your problem and it is being investigated now.

Please be patient. Many thanks!
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Cannot open chests - new error!

Postby Evershaw » Mon Jul 06, 2015 10:01 am

Cyp wrote:Hello,

i've the same problem with 5 chest in my inventory : unable to open them "cannot use the chest! S:0 - N:7"

could you please help me ?

ID : 57109031
version of game : v011.061203


I have got the feedback from the customer service as to your problem and they need to further the investigation. As a result, they need you to provide them with more information listed below:

1.Could you please upload screenshots of your problem to this post?

2.What kind of chests did you open when encountering problems?

3.Please tell us whether you made a back-up copy of your game data and recovered it recently by yourself?

Sorry for making troubles to you~
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Cannot open chests - new error!

Postby Cyp » Tue Jul 07, 2015 10:40 am

Hey there,

here are the pics :

Image

Image

I've got 6 x point chest and 1 x bronze chest, gained with VIP subscription and daily reward. None of them are openable.

I didn't reload configuration with a backup copy or anything else.

thanks for your support,

Cyp.
Cyp
 
Posts: 7
Joined: Wed Jun 10, 2015 10:25 pm

Re: Cannot open chests - new error!

Postby Evershaw » Tue Jul 07, 2015 11:10 am

Cyp wrote:Hey there,

here are the pics :

Image

Image

I've got 6 x point chest and 1 x bronze chest, gained with VIP subscription and daily reward. None of them are openable.

I didn't reload configuration with a backup copy or anything else.

thanks for your support,

Cyp.


Hello Cyp!

Sorry for making troubles to you! I just got the feedback as to your problem. Fortunately it should have been fixed, please restart the game and check whether it is OK now.

Thanks a lot for your support!
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Cannot open chests - new error!

Postby Cyp » Tue Jul 07, 2015 12:30 pm

Dear Evershaw,

thanks a lot for your quick reply, it's all ok now.
Cyp
 
Posts: 7
Joined: Wed Jun 10, 2015 10:25 pm

Re: Cannot open chests - new error!

Postby Evershaw » Wed Jul 08, 2015 3:26 am

Cyp wrote:Dear Evershaw,

thanks a lot for your quick reply, it's all ok now.


You are welcome! If you have any other problem, please do not hesitate to post it here:)
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Cannot open chests - new error!

Postby ajax » Fri Aug 14, 2015 4:41 pm

Hello i can't open my golden chest !

Could you help me please ??

Thanks :)
ajax
 
Posts: 6
Joined: Thu Aug 13, 2015 11:22 am

Re: Cannot open chests - new error!

Postby Evershaw » Sun Aug 16, 2015 9:03 am

ajax wrote:Hello i can't open my golden chest !

Could you help me please ??

Thanks :)


Hello ajax,

First of all, you should keep your device in a good internet connection since the game requires all golden chests to be opened when connecting to the game server.

If you confirm that you have already satisfied the requirement but still cannot open the chests, let me know. And if you can upload some screenshots, it is even better.

Many thanks!
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Cannot open chests - new error!

Postby ajax » Mon Aug 17, 2015 10:12 pm

Hello,

It's all ok without that when i have opened my 2nd chest i wanted to redraw and the button had appeared pushed but nothing happened :(... there was a red item on the list :s (i had 3 golden chests) i've waited but nothing.

However, thanks for your quick reply.

Best regards.
ajax
 
Posts: 6
Joined: Thu Aug 13, 2015 11:22 am

Re: Cannot open chests - new error!

Postby Evershaw » Tue Aug 18, 2015 3:41 am

ajax wrote:Hello,

It's all ok without that when i have opened my 2nd chest i wanted to redraw and the button had appeared pushed but nothing happened :(... there was a red item on the list :s (i had 3 golden chests) i've waited but nothing.

However, thanks for your quick reply.

Best regards.


Hello ajax,

I sometimes encountered the same problem. But the reason is probably that we lose connection to the server so there is no reaction. If you confirm your internet connection is OK, but you still cannot redraw chests normally, plz do not hesitate to tell me.

Many thanks~
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Cannot open chests - new error!

Postby Stooge » Fri Sep 11, 2015 6:21 pm

I cannot open chests collected in campaign or purchase rewards. Comes up with error msg about data not matching.
Image
Stooge
 
Posts: 2
Joined: Fri Sep 11, 2015 6:05 pm

Re: Cannot open chests - new error!

Postby Evershaw » Sat Sep 12, 2015 9:16 am

Stooge wrote:I cannot open chests collected in campaign or purchase rewards. Comes up with error msg about data not matching.
Image


Hello Stooge,

Since your uploaded image doesn't show normally, could you let me know your game ID?

And since it is weekend now, your problem will be examined on Monday.

Many thanks!
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Cannot open chests - new error!

Postby Stooge » Sat Sep 12, 2015 8:37 pm

Thanks Evershaw.

My game ID is 21011395.
Stooge
 
Posts: 2
Joined: Fri Sep 11, 2015 6:05 pm

Re: Cannot open chests - new error!

Postby Evershaw » Sun Sep 13, 2015 8:25 am

Stooge wrote:Thanks Evershaw.

My game ID is 21011395.


Hello Stooge,

I have reported your problem and plz wait for the process to be conducted on Monday.

Many thanks!
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Cannot open chests - new error!

Postby Evershaw » Tue Sep 15, 2015 2:57 am

Stooge wrote:Thanks Evershaw.

My game ID is 21011395.


Hello Stooge,

Could you plz provide your detailed error code and other information? It is even better if you can upload a screenshot showing your problem.

Sorry for making troubles to you.
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am

Re: Cannot open chests - new error!

Postby machao8686 » Mon Nov 23, 2015 4:31 am

hi admin
why im always receive error. im just buy 5.99$ and received 300coins ,then i try to buy a package with 300$ i buy but not received any then i close clash of warload...but when im open again im receive error message
(player id:21100749)game data error cannot log in.........click confirm to leave game!
i dont know why i love this game very much and already buy alot but why im always receive error...
please kindly help me quickly ....i want to playyyy....
machao8686
 
Posts: 18
Joined: Mon Oct 19, 2015 11:32 am

Re: Cannot open chests - new error!

Postby Evershaw » Mon Nov 23, 2015 5:56 pm

machao8686 wrote:hi admin
why im always receive error. im just buy 5.99$ and received 300coins ,then i try to buy a package with 300$ i buy but not received any then i close clash of warload...but when im open again im receive error message
(player id:21100749)game data error cannot log in.........click confirm to leave game!
i dont know why i love this game very much and already buy alot but why im always receive error...
please kindly help me quickly ....i want to playyyy....


Hello machao8686,

As a player, I can fully understand your feeling. Please don't worry, I have reported your problem and it will be solved soon.

Many thanks!
Evershaw
 
Posts: 134
Joined: Mon May 18, 2015 3:46 am


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 1 guest

cron