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Help

PostPosted: Wed Apr 29, 2015 12:15 pm
by thedark
So what i gonna do if i have change my device, please help me, plus i just give a comment on facebook but i still dont have 20 coin reward, my id í 15658302

Re: Help

PostPosted: Thu Apr 30, 2015 12:44 am
by Ryan
1. Prepare your new device: download the game and get a new uid with the new device.
2. Tell us your uid on your old device and the new uid as well.
3. We will set up a transfer data process for you, you will see a prompt on your old device, then "Confirm Transfer!".
4. When transfer complete, restart the game on your new devce, then you will be able to continue to play the game on your new device.

(keep your both devices connected with the intenet during step 3 and step 4)


and pls check your game coins, we have sent u your facebook rewards!

Re: Help

PostPosted: Thu Apr 30, 2015 5:36 am
by thedark
My Old id is 15658302
And the new one is 32240826

Re: Help

PostPosted: Thu Apr 30, 2015 6:28 am
by Ryan
thedark wrote:My Old id is 15658302
And the new one is 32240826


ok, check your old device, enter the setting page of the game, you will see the prompt!

Re: Help

PostPosted: Mon Aug 01, 2016 9:03 pm
by apic
I tried to transfer my ID 21299548 to ID 21299540 from the game but didn't worked, I've lost all my progress from my previous ID and nothing got transferred to my new ID. Can anyone please help me? Thanks

Re: Help

PostPosted: Tue Aug 02, 2016 2:25 am
by soldier
apic wrote:I tried to transfer my ID 21299548 to ID 21299540 from the game but didn't worked, I've lost all my progress from my previous ID and nothing got transferred to my new ID. Can anyone please help me? Thanks


Hi,can you provide two screen shots with your ID ,and tell me which is the new one and the old one!
Please use the Private Message function!

Re: Help

PostPosted: Thu Aug 04, 2016 2:48 pm
by apic
Sorry I don't know how to attach screenshots but my old id is 21299548 and my new id is 21299540. Thanks

Re: Help

PostPosted: Fri Aug 05, 2016 2:07 am
by soldier
Hi, we'll restore your old ID's archive to your new ID, all the new ID's progress will be lost ,please confirm if you want us do this .

Re: Help

PostPosted: Fri Aug 05, 2016 8:11 pm
by apic
Yes please, thank you

Re: Help

PostPosted: Mon Aug 08, 2016 2:59 am
by soldier
Hi, we found a different transfer record to ID 21299540 ,so please give us your two ID's screenshot.
You can use the Upload attachment function first ,then add the file , so that you can attach your screenshot.

Re: Help

PostPosted: Mon Aug 08, 2016 4:47 pm
by apic
I did try to transfer once but didn't worked

Re: Help

PostPosted: Tue Aug 09, 2016 2:08 am
by soldier
Hi, please tell us when did you play our game for the first time, which Chapter and campaign did you reach of the old ID ?
Also need when did you use the old ID last time.

Re: Help

PostPosted: Tue Aug 09, 2016 6:09 pm
by apic
I don't remember when i start playing the game first time..last year maybe.. And last time i played..last month maybe. Can't remember very well, I know i was vip6, completed chapter 1 and at chapter 2 i got stuck at test the waters and revival of hatred

Re: Help

PostPosted: Mon Aug 15, 2016 4:58 pm
by apic
Any chance to be back in the game soon?

Re: Help

PostPosted: Tue Aug 16, 2016 2:21 am
by soldier
The archive may be covered when you're doing the data migration,we can't restore it ,sorry for that!

Re: Help

PostPosted: Tue Aug 16, 2016 9:07 am
by apic
thanks, what a waste of time and money