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I lost my account when update.

PostPosted: Thu Feb 12, 2015 5:38 am
by Chitchatxiaolone
I lost my account when update the game.
It's too slow internet.
My ID is 902986059

Re: I lost my account when update.

PostPosted: Thu Feb 12, 2015 5:52 am
by Chitchatxiaolone
Sorry. 902986059 is my sharing ID.
95413480 is my ID.
Is there only one ID in one ipad? Right?
I lost my account when updating. Why?
Is there any problem in my internet connection.
Please.......

Re: I lost my account when update.

PostPosted: Thu Feb 12, 2015 9:13 am
by Ryan
Chitchatxiaolone wrote:Sorry. 902986059 is my sharing ID.
95413480 is my ID.
Is there only one ID in one ipad? Right?
I lost my account when updating. Why?
Is there any problem in my internet connection.
Please.......


yes, there is only one ID for one device.

Can you describe what happened during updating ?
even if you can't finished the updating. you won't lost game data on your device.
Did you remove the game by yourself?

Re: I lost my account when update.

PostPosted: Thu Feb 12, 2015 9:21 am
by Chitchatxiaolone
When i update, there is occurs that "update is not finish, please retry" then press confirm.
Restart the game. But, not update is coming and it is said again. Update is not finish, please retry. Then, i uninstall the game, and then i re install my back up application from my computer. But there is no data. Why? I want my account back. Please help.

Re: I lost my account when update.

PostPosted: Thu Feb 12, 2015 9:43 am
by Ryan
Chitchatxiaolone wrote:When i update, there is occurs that "update is not finish, please retry" then press confirm.
Restart the game. But, not update is coming and it is said again. Update is not finish, please retry. Then, i uninstall the game, and then i re install my back up application from my computer. But there is no data. Why? I want my account back. Please help.


ok, next time , never remove the game from your device. updating could be very slow sometime but it will finish eventually.

we will help restore your game data in one hour! just make sure you have a good internet connection when your start the game.

Re: I lost my account when update.

PostPosted: Thu Feb 12, 2015 9:57 am
by Chitchatxiaolone
Ok sir....
Thanks

Re: I lost my account when update.

PostPosted: Mon Apr 27, 2015 5:47 pm
by Sunidar
Hi. Last time I update the game then it said the update is complete please restart after that the game couldn't open it says unexpected excptance I delete the game and instal it again but the proplem still facing me please help me I really love this game

Re: I lost my account when update.

PostPosted: Mon Apr 27, 2015 11:38 pm
by Ryan
Sunidar wrote:Hi. Last time I update the game then it said the update is complete please restart after that the game couldn't open it says unexpected excptance I delete the game and instal it again but the proplem still facing me please help me I really love this game


do u have the snapshots of this unexpected exceptance,we need to know what happened on your device!

Re: I lost my account when update.

PostPosted: Sat Nov 09, 2019 11:19 am
by Chitchatxiaolone
Ryan

Please Help

I can't restore my account that I played last 4 years ago.
Do you remember me?
I play this game using iPad and I sold ipad. Now I bought iPhone 8 plus. I wanna replay this game. I purchase so many coins. I remember that I am VIP 6. How can I restore my account on my iPhone 8 plus? Please help.

Re: I lost my account when update.

PostPosted: Sat Nov 09, 2019 5:04 pm
by Chitchatxiaolone
Chitchatxiaolone wrote:Ryan

Please Help

I can't restore my account that I played last 4 years ago.
Do you remember me?
I play this game using iPad and I sold ipad. Now I bought iPhone 8 plus. I wanna replay this game. I purchase so many coins. I remember that I am VIP 6. How can I restore my account on my iPhone 8 plus? Please help.



Someone in game admin please help if Ryan is not active.

Re: I lost my account when update.

PostPosted: Mon Nov 11, 2019 11:15 am
by Chitchatxiaolone
I'm waiting three days. There is no reply. Please someone in game admin help me.

Re: I lost my account when update.

PostPosted: Sat Nov 16, 2019 4:32 pm
by Chitchatxiaolone
Dear Game developer,

Please Help me!

Is this forum is active or inactive?
There is no reply.

Re: I lost my account when update.

PostPosted: Mon Nov 18, 2019 11:31 am
by soldier
Hi ,95413480 is this your game id ?

Re: I lost my account when update.

PostPosted: Tue Nov 19, 2019 4:11 am
by Chitchatxiaolone
soldier wrote:Hi ,95413480 is this your game id ?


Yes.
My new account on iPhone is 21555986.
Username xiaolone.

I can't reply on forum. Now I'm using VPN app to reply this.
Why my Ip is blocked and in the blacklisted?

Re: I lost my account when update.

PostPosted: Wed Nov 20, 2019 3:37 am
by soldier
We didn't block your IP , maybe the connection is not good.
We have restored your data ,you can use the in game Data Recovery function to restore your data.
The function need your old game ID,passcode and Game Coins, if you forget them , please send private message to me

Re: I lost my account when update.

PostPosted: Wed Nov 20, 2019 5:30 am
by Chitchatxiaolone
soldier wrote:We didn't block your IP , maybe the connection is not good.
We have restored your data ,you can use the in game Data Recovery function to restore your data.
The function need your old game ID,passcode and Game Coins, if you forget them , please send private message to me


Waiting reply in PM.
Already sent passcode and can't remember coins.