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I can't buy in shop

PostPosted: Sun Aug 24, 2014 6:27 pm
by Lightspear
I play in iPad
Why I can't buy items in shop

And my gold 27coins is lost. And when I use star buy it not effect and can't buy items

Pls help me

Re: I can't buy in shop

PostPosted: Mon Aug 25, 2014 1:24 am
by Ryan
Sorry! our server stopped accidentally a few hours ago. We will fix it very soon!

Re: I can't buy in shop

PostPosted: Mon Aug 25, 2014 2:11 am
by Lightspear
Thank you , The problem has been solved now.

Re: I can't buy in shop

PostPosted: Thu Sep 18, 2014 8:13 pm
by Triple
Hello, I have lost over 200 coins today because of unsuccessfull item bying. First it was long bow, secondly the sword in fire - can't remember the item's name. I have lost the coins and without the item. Those coins i would like to have back soon as possible as I paid for them. Thanke you...

Re: I can't buy in shop

PostPosted: Fri Sep 19, 2014 2:57 am
by Ryan
Triple wrote:Hello, I have lost over 200 coins today because of unsuccessfull item bying. First it was long bow, secondly the sword in fire - can't remember the item's name. I have lost the coins and without the item. Those coins i would like to have back soon as possible as I paid for them. Thanke you...


Sorry for the confusion´╝ü Please tell us your game id, it is a 8-digits number which can be found in the top-left corner in the "Recommend" page.
Then we can check your shopping history to find out what happened! Thanks!

Re: I can't buy in shop

PostPosted: Fri Sep 19, 2014 1:37 pm
by Triple
Hello, my player ID it's 71825878, the player name Triple and it happened yesterday. Thanke you...

Re: I can't buy in shop

PostPosted: Wed Sep 24, 2014 8:18 am
by Ryan
Triple wrote:Hello, my player ID it's 71825878, the player name Triple and it happened yesterday. Thanke you...


Sorry for the late replay, we have checked your shopping history, you bought two items which cost you 65 coins and 1700 scores(stars)
we will return 100 (65 + 35) coins to your account. ( 35 coins as a compensation ;-) )

Re: I can't buy in shop

PostPosted: Mon Feb 16, 2015 3:47 pm
by KetsarinM
My player ID is 26861376, the player name is jode,I can't buy in shop and when i share the game to facebook and Wechat I can't get rewards.

Re: I can't buy in shop

PostPosted: Wed Feb 25, 2015 8:44 am
by Ryan
KetsarinM wrote:My player ID is 26861376, the player name is jode,I can't buy in shop and when i share the game to facebook and Wechat I can't get rewards.


is your shop menu ok now? we checked your id, nothing wrong with it!

we have problem with sharing rewards from time to time coz these social medias sometimes changed their protocols.
we will try to fix these problems in the next App Store version.