I can't buy in shop

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I can't buy in shop

Postby Lightspear » Sun Aug 24, 2014 6:27 pm

I play in iPad
Why I can't buy items in shop

And my gold 27coins is lost. And when I use star buy it not effect and can't buy items

Pls help me
Lightspear
 
Posts: 2
Joined: Sun Aug 24, 2014 6:23 pm

Re: I can't buy in shop

Postby Ryan » Mon Aug 25, 2014 1:24 am

Sorry! our server stopped accidentally a few hours ago. We will fix it very soon!
Ryan
 
Posts: 112
Joined: Mon Aug 25, 2014 1:21 am

Re: I can't buy in shop

Postby Lightspear » Mon Aug 25, 2014 2:11 am

Thank you , The problem has been solved now.
Lightspear
 
Posts: 2
Joined: Sun Aug 24, 2014 6:23 pm

Re: I can't buy in shop

Postby Triple » Thu Sep 18, 2014 8:13 pm

Hello, I have lost over 200 coins today because of unsuccessfull item bying. First it was long bow, secondly the sword in fire - can't remember the item's name. I have lost the coins and without the item. Those coins i would like to have back soon as possible as I paid for them. Thanke you...
Triple
 
Posts: 2
Joined: Thu Sep 18, 2014 8:09 pm

Re: I can't buy in shop

Postby Ryan » Fri Sep 19, 2014 2:57 am

Triple wrote:Hello, I have lost over 200 coins today because of unsuccessfull item bying. First it was long bow, secondly the sword in fire - can't remember the item's name. I have lost the coins and without the item. Those coins i would like to have back soon as possible as I paid for them. Thanke you...


Sorry for the confusion! Please tell us your game id, it is a 8-digits number which can be found in the top-left corner in the "Recommend" page.
Then we can check your shopping history to find out what happened! Thanks!
Ryan
 
Posts: 112
Joined: Mon Aug 25, 2014 1:21 am

Re: I can't buy in shop

Postby Triple » Fri Sep 19, 2014 1:37 pm

Hello, my player ID it's 71825878, the player name Triple and it happened yesterday. Thanke you...
Triple
 
Posts: 2
Joined: Thu Sep 18, 2014 8:09 pm

Re: I can't buy in shop

Postby Ryan » Wed Sep 24, 2014 8:18 am

Triple wrote:Hello, my player ID it's 71825878, the player name Triple and it happened yesterday. Thanke you...


Sorry for the late replay, we have checked your shopping history, you bought two items which cost you 65 coins and 1700 scores(stars)
we will return 100 (65 + 35) coins to your account. ( 35 coins as a compensation ;-) )
Ryan
 
Posts: 112
Joined: Mon Aug 25, 2014 1:21 am

Re: I can't buy in shop

Postby KetsarinM » Mon Feb 16, 2015 3:47 pm

My player ID is 26861376, the player name is jode,I can't buy in shop and when i share the game to facebook and Wechat I can't get rewards.
KetsarinM
 
Posts: 1
Joined: Mon Feb 16, 2015 3:38 pm

Re: I can't buy in shop

Postby Ryan » Wed Feb 25, 2015 8:44 am

KetsarinM wrote:My player ID is 26861376, the player name is jode,I can't buy in shop and when i share the game to facebook and Wechat I can't get rewards.


is your shop menu ok now? we checked your id, nothing wrong with it!

we have problem with sharing rewards from time to time coz these social medias sometimes changed their protocols.
we will try to fix these problems in the next App Store version.
Ryan
 
Posts: 112
Joined: Mon Aug 25, 2014 1:21 am


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