No reward items received even after paying for VIP??

[Stanleysth]

Hi, I didn’t receive any of the 6 reward items even after paying for VIP. The buying coins keep crashing too. Can someone help me please immediately?!!!My ID is 21483049

[soldier]

Please check your mailbox!

[Stanleysth]

hi, thanks for the reply. I am talking about the 6 items that is supposed to be received when I charge for each purchase.(e.g. Kuan Yu black sabre sword that is supposedly to be given when I pay. Where is it as I can’t find it in any of the game options. Please advise. Can’t you access my account and verify?

[soldier]

hi, the items are in your mailbox !
you can click the News function in the game lobby ,then you can see the mail!

[Stanleysth]

Hi, I checked so many times. They are not there at all. The developer sucks if they can’t resolve this complaint after so many feedback. Totally wrong to tut them after paying so much.

[soldier]

hi,please try again, you can get them now!

[Amlatan]

Hey soldier,

Thanks a lot, I could get the "Golden eagle token" now via Mails.
Didn't expect it after the long time, but even nicer the surprise!

Thanks again,
Amlatan

[Andynguy]

same thing happened to me, just got vip 7 and get no rewards. id: 21047001

[soldier]

same thing happened to me, just got vip 7 and get no rewards. id: 21047001

Hi,can you tell me which item you didn't get ?

[Andynguy]

2 vouchers for red items and black dragon blade plz.

[soldier]

2 vouchers for red items and black dragon blade plz.

Hi,you already have 2 black dragon blades and 1 voucher.
You are VIP6, so you have 1 voucher, VIP 7 can get two more vouchers!

[Andynguy]

13875 coins purchased, please check carefully. i paid for vip7, im not begging for free stuff. by the way, i paid 2-3 months ago and until now i still not get what i wanted. what a ridiculous customer service.

[soldier]

Hi，sorry for your waiting, we checked again and carefully , you are VIP6.
You can check your VIP page, if you are VIP7 now , you can claim the VIP7's rewards every day！

claim.png (531.21 KiB) Viewed 1092 times

And maybe we know why you think yourself as VIP7. About the purchase coin , we missed some descriptions : Each purchase has some additional coins, and the additional coins not counted in VIP statistics. We missed theses descriptions in this version. Sorry for that ,we'll add them soon!

coin.png (396.91 KiB) Viewed 1089 times

[Andynguy]

also did you check the reward system? i didnt get my black dragon blade after the payment, i believed i only get the coins and points. for the vip level, its not worth going for any more. the only value things are red item vouchers, others bonuses are trash. tactic cards and forging material are not so worth anything to get u advantages in the game.

[soldier]

The black dragon blade is for the First purchase not Each purchase.
Vip6 and above can purchase and get the payment once more.

So you can get and can only get 2 black dragon blades, not for more.

We have checked ,one is in your bag ,another is on the hero Sun Ce

[Andynguy]

i just made a payment of 60$ to get 3600 coins pack and didnt get red item quick shoes. also how much more i need to pay to get to. vip7 ?

[soldier]

You're VIP7 now , you can check your VIP page!
The quick shoes,we have mailed to you.

[Andynguy]

as vip7 am i eligible to be rewarded 2 red item vouchers too?

[soldier]

hi，we have mailed to you!