No reward items received even after paying for VIP??

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No reward items received even after paying for VIP??

Postby Stanleysth » Thu Nov 23, 2017 11:20 pm

Hi, I didn’t receive any of the 6 reward items even after paying for VIP. The buying coins keep crashing too. Can someone help me please immediately?!!!My ID is 21483049
Stanleysth
 
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Re: No reward items received even after paying for VIP??

Postby soldier » Fri Nov 24, 2017 6:07 am

Please check your mailbox!
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Re: No reward items received even after paying for VIP??

Postby Stanleysth » Fri Nov 24, 2017 11:29 am

hi, thanks for the reply. I am talking about the 6 items that is supposed to be received when I charge for each purchase.(e.g. Kuan Yu black sabre sword that is supposedly to be given when I pay. Where is it as I can’t find it in any of the game options. Please advise. Can’t you access my account and verify?
Stanleysth
 
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Re: No reward items received even after paying for VIP??

Postby soldier » Mon Nov 27, 2017 7:42 am

hi, the items are in your mailbox !
you can click the News function in the game lobby ,then you can see the mail!
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Re: No reward items received even after paying for VIP??

Postby Stanleysth » Wed Nov 29, 2017 1:12 am

Hi, I checked so many times. They are not there at all. The developer sucks if they can’t resolve this complaint after so many feedback. Totally wrong to tut them after paying so much.
Stanleysth
 
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Re: No reward items received even after paying for VIP??

Postby soldier » Wed Nov 29, 2017 3:15 am

hi,please try again, you can get them now!
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Re: No reward items received even after paying for VIP??

Postby Amlatan » Wed Nov 29, 2017 10:32 pm

Hey soldier,

Thanks a lot, I could get the "Golden eagle token" now via Mails. :)
Didn't expect it after the long time, but even nicer the surprise!

Thanks again,
Amlatan
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Re: No reward items received even after paying for VIP??

Postby Andynguy » Thu Mar 29, 2018 3:08 am

same thing happened to me, just got vip 7 and get no rewards. id: 21047001
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Re: No reward items received even after paying for VIP??

Postby soldier » Thu May 17, 2018 3:34 am

Andynguy wrote:same thing happened to me, just got vip 7 and get no rewards. id: 21047001


Hi,can you tell me which item you didn't get ?
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Re: No reward items received even after paying for VIP??

Postby Andynguy » Fri May 18, 2018 7:05 pm

2 vouchers for red items and black dragon blade plz. :lol:
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Re: No reward items received even after paying for VIP??

Postby soldier » Mon May 21, 2018 6:47 am

Andynguy wrote:2 vouchers for red items and black dragon blade plz. :lol:


Hi,you already have 2 black dragon blades and 1 voucher.
You are VIP6, so you have 1 voucher, VIP 7 can get two more vouchers!
soldier
 
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Re: No reward items received even after paying for VIP??

Postby Andynguy » Mon May 28, 2018 5:32 pm

13875 coins purchased, please check carefully. i paid for vip7, im not begging for free stuff. by the way, i paid 2-3 months ago and until now i still not get what i wanted. what a ridiculous customer service.
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Re: No reward items received even after paying for VIP??

Postby soldier » Tue May 29, 2018 3:40 am

Hi,sorry for your waiting, we checked again and carefully , you are VIP6.
You can check your VIP page, if you are VIP7 now , you can claim the VIP7's rewards every day!
claim.png
claim.png (531.21 KiB) Viewed 1437 times



And maybe we know why you think yourself as VIP7. About the purchase coin , we missed some descriptions : Each purchase has some additional coins, and the additional coins not counted in VIP statistics. We missed theses descriptions in this version. Sorry for that ,we'll add them soon!

coin.png
coin.png (396.91 KiB) Viewed 1434 times
soldier
 
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Re: No reward items received even after paying for VIP??

Postby Andynguy » Tue May 29, 2018 6:51 am

also did you check the reward system? i didnt get my black dragon blade after the payment, i believed i only get the coins and points. for the vip level, its not worth going for any more. the only value things are red item vouchers, others bonuses are trash. tactic cards and forging material are not so worth anything to get u advantages in the game.
Andynguy
 
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Re: No reward items received even after paying for VIP??

Postby soldier » Tue May 29, 2018 8:29 am

The black dragon blade is for the First purchase not Each purchase.
Vip6 and above can purchase and get the payment once more.

So you can get and can only get 2 black dragon blades, not for more.

We have checked ,one is in your bag ,another is on the hero Sun Ce
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Re: No reward items received even after paying for VIP??

Postby Andynguy » Sat Jun 02, 2018 6:51 am

i just made a payment of 60$ to get 3600 coins pack and didnt get red item quick shoes. also how much more i need to pay to get to. vip7 ?
Andynguy
 
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Re: No reward items received even after paying for VIP??

Postby soldier » Mon Jun 04, 2018 3:43 am

You're VIP7 now , you can check your VIP page!
The quick shoes,we have mailed to you.
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Re: No reward items received even after paying for VIP??

Postby Andynguy » Mon Jun 04, 2018 4:35 am

as vip7 am i eligible to be rewarded 2 red item vouchers too?
Andynguy
 
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Re: No reward items received even after paying for VIP??

Postby soldier » Mon Jun 04, 2018 7:56 am

hi,we have mailed to you!
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