Lost my account

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Lost my account

Postby Ertzin » Thu Oct 09, 2014 9:48 pm

after the iOS update i lost all of my games progression. I lost my heroes and campagne d'advancement. Plz give me then back
Ertzin
 
Posts: 13
Joined: Thu Aug 28, 2014 1:25 pm

Re: Lost my account

Postby Ertzin » Thu Oct 09, 2014 9:51 pm

I just keep my coins, but no heroes, no item, i lost all of them...
Ertzin
 
Posts: 13
Joined: Thu Aug 28, 2014 1:25 pm

Re: Lost my account

Postby Ryan » Fri Oct 10, 2014 3:01 am

Ertzin wrote:after the iOS update i lost all of my games progression. I lost my heroes and campagne d'advancement. Plz give me then back


Can you give us more information? How did you update your iOS, reset the device or removed our game?
if you just update the system you should not lost datas of the game.
Ryan
 
Posts: 112
Joined: Mon Aug 25, 2014 1:21 am

Re: Lost my account

Postby Ertzin » Sat Oct 11, 2014 11:24 am

I remove the game when he doesnt work with the new iOS . And installe it again. I think they was an update whos correct the bug.
Ertzin
 
Posts: 13
Joined: Thu Aug 28, 2014 1:25 pm

Re: Lost my account

Postby Ryan » Mon Oct 13, 2014 2:17 am

Ok, Please tell us your game id, it is a 8-digits number which can be found in the top-left corner in the "Recommend" page.
we will restore your game data then!
Ryan
 
Posts: 112
Joined: Mon Aug 25, 2014 1:21 am

Re: Lost my account

Postby Ertzin » Sun Oct 19, 2014 7:00 pm

My id name was ertzin and number 35235710
Ertzin
 
Posts: 13
Joined: Thu Aug 28, 2014 1:25 pm

Re: Lost my account

Postby Ryan » Mon Oct 20, 2014 11:05 am

Ertzin wrote:My id name was ertzin and number 35235710


ok, its done.
Ryan
 
Posts: 112
Joined: Mon Aug 25, 2014 1:21 am

Re: Lost my account

Postby Ertzin » Sat Feb 07, 2015 9:06 pm

I lost my account again, was a long time that i dont play but i lost of all my heroes...
Ertzin
 
Posts: 13
Joined: Thu Aug 28, 2014 1:25 pm

Re: Lost my account

Postby Ryan » Tue Feb 10, 2015 10:48 am

Ertzin wrote:I lost my account again, was a long time that i dont play but i lost of all my heroes...


you removed the game from your device again?
Ryan
 
Posts: 112
Joined: Mon Aug 25, 2014 1:21 am

Re: Lost my account

Postby Ertzin » Wed Feb 11, 2015 11:28 pm

Not this time, was just a long time white ont playiing... I dont do 2 time the some mestake
Ertzin
 
Posts: 13
Joined: Thu Aug 28, 2014 1:25 pm


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